Upgrades & Support Agreements

Don’t let technology pass you by! In an effort to continue to provide you with the very best products and service, we encourage you to renew your U&SA agreement. The first year is included with your purchase and renewals are available on an annual basis. The below content is included for the duration of the agreement term.

VR9500|VR10500 U&SA PDF  ObserVR1000 U&SA PDF

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Lifetime Hardware Warranty

Vibration Research warrants the VR9500 and VR10500 hardware to be free of defects in materials and workmanship for the lifetime of the product. This warranty covers hardware failure under normal conditions and does not cover damage due to customer neglect or mistreatment.

Warranty Details

Vibration Research Lifetime Hardware Warranty

ILAC MCRA A2LA Certified

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Calibration Software

Every new hardware unit arrives freshly calibrated with a Certificate of Traceable Calibration to NIST. Annual calibration verification is your prescription for the continued health and performance of your devices. Being current with the U&SA program provides you with an Automated Calibration Verification software license and a 50% discount on standard factory calibration (Accredited to ISO 17025).

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Major Software Releases

The Vibration Research team is committed to solving our customers’ challenges. A majority of VibrationVIEW and ObserVIEW software enhancements come from customer requests and ideas that resulted from project collaboration. New versions of our software are released each year as well as minor enhancements quarterly.

VibrationVIEW 2020     ObserVIEW 2021

Laptop

Vibration Research Support

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Unlimited Technical Support

VR recognizes that providing customers with high-quality support contributes significantly to their long-term success. With that in mind, VR provides unlimited technical support via phone, email, webinar, and more to customers that are current with the agreement.

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50% off Loaner Hardware

We recognize that when you send out your hardware for calibration, you experience downtime in your lab. To compensate, VR offers a 50% discount on all units when you send yours in for calibration. The discounted unit is shipped to your facility and helps to reduce any downtime.

VR9500

VR9500 Stacked and ObserVR1000 Stacked

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Secondary Key

We also offer a secondary unit key that can take the place of your main unit hardware while it is shipped off for calibration. The main unit is shipped to our facility with the secondary unit acting as the main controller in its place while assisting in downtime reduction.

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Training Included

VR offers courses for vibration test professionals’ continuing education. These courses will help you and your lab become more efficient and knowledgeable in the vibration test world. Do not miss out on this opportunity to learn more about the vibration industry. Keep ahead of your competition by learning and using the latest technology available!

Vibration Research Seminar

ObserVR1000 outputting to smartphone using the VR Mobile app

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ObserVR1000 Warranty

Vibration Research warrants the ObserVR1000 hardware to be free of defects in materials and workmanship for one year after purchase. This warranty covers hardware failure under normal conditions and does not cover damage due to neglect or mistreatment.

Warranty Details

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ObserVR1000 Battery

Vibration Research warrants the ObserVR1000 internal battery to be free of defects in materials and workmanship for one year after purchase. This warranty covers hardware failure under normal conditions and does not cover damage due to neglect or mistreatment.

ObserVR1000

ObserVR1000, VR9500 and VR10500 Product Stack

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Live Analyzer

ObserVIEW Live Analyzer enables VR hardware (VR9500, VR10500, and ObserVR1000) to serve as a real-time dynamic signal analyzer. Use many of the advanced graphs found in post process analysis in real-time. With the data DVR feature, pause the live stream to select, analyze, and export a section of the time waveform. Resume without losing any of the data that occurred while the data stream was paused.

Why Buy an Upgrades & Support Agreement?

Insurance

Your U&SA includes continual extensions to the 3-year full hardware warranty at purchase. Keeping your U&SA up to date means you have a lifetime warranty, which is a terrific controller hardware insurance policy. U&SA also includes continual software updates, so you always have access to our latest features, essentially a software insurance policy. Like any insurance, the value lies in risk avoidance.

Savings

When VR’s support experts help your team solve a pesky test problem, the team saves time, and time really is money for any business. If the fully burdened cost of a test engineer is $100/hour (pretty conservative) and VR support cuts problem resolution from 8 hours to 2 hours (also conservative) on 10 problems a year, then the savings are $100 x 6 x10 = $6,000.

Efficiency

VR support experts do more than solve problems, they help test engineers work more efficiently. It may be quickly homing in on the best test method for a specific product issue, or sharing tips on faster ways to create reports. Even a small boost in efficiency delivers value to your business. The $100/hour (fully burdened) engineer costs your business $200,000 a year. A 5% efficiency increase is worth $10,000.

Assess your situation

How much downtime risk is acceptable?
What are realistic calculations for savings related to faster problem resolution and the value of increased test engineer efficiency?

We’re confident that you’ll see the value in your U&SA.

Agreement Status

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