“Thanks to your team for quickly resolving this issue (not of VR’s making). In speaking with your employee, you guys have one of the best customer support teams we’ve ever experienced. Keep up the good work and we’ll be your customer for years to come!”
 -David Kerner, Business Development and Quality Assurance  |  Innovative Engineering Solutions

“From my perspective, things went perfectly and our organization is satisfied, we truly appreciative having a partner like VR. We wouldn’t have been able to pull this training off without your help. This is my first direct experience with VR and I would characterize your company as “first class” based on your amazing customer service. There’s not many companies who have the agility to accept an international project with less than 3 weeks’ notice!”
-Adam Tocco, Operations Manager   |  Intertek

“I want to thank you for everything: From the very first phone call, Vibration Research was proactive, helpful and beyond competent. Your willingness to keep our lab running with demo equipment and allow us to fully test the VR controller spoke volumes about your own confidence in your product. In addition, your personal attention to detail and your customer focus made the experience wonderful. Like most of us, I have a long list of technical challenges to attack every day. Suddenly, the “challenge” of buying a new controller wasn’t even on the list – it was going to be a VR, end of story!”

“Our express reason for choosing the VR9500 controller over other controllers was related to flexibility it gave us for the SRS shock testing. In particular the selection of the various synthesis types, the ability to optimize a synthesis about either accel, velocity, or displacement in order to best utilize the capacity of the system and the way the systems auto-levels/normalizes to adjust for non-linearity. We also find the VR9500 easy and intuitive to use and we make use of the comprehensive report generation features.”

“I used Vibration Research shakers in my previous job. You guys make good stuff .”

“Everything worked very well and the reporting process has never been easier. I am sure I will need help again in the future but I wanted to make sure to thank you for the support you have already provided me.”

“Thank you very much for leasing us this option… As always Vibration Research has come through for us again with your outstanding customer service. Thanks again!”

“Our system is up and running without problems. We love the easy-to-use features and already wonder why we waited so long to replace our system.”

“After years of ‘making things work’ I can’t tell you how delighted I was when we had all 12 channels turned on and talking to the software in less than five minutes…I think it only fitting I pass along my hearty thanks to your company for making something that actually works ‘the first time.'”

“Your ‘Vibration View’ software is AWESOME! It has been working flawlessly day after day over the last year. I am catching up with vibration test reports and am very appreciative of how the system is set up. The data for the reports being written was recorded in early December of 2000. The data is all there, and there are no problems. THANKS!”

“Your stuff is really good equipment and we really are pretty impressed with the kind of help we get when we need it too! Other vendors tend to not support their stuff as well as you do. Means we obviously will stick with VR’s equipment when it comes to vibe controllers if I have anything to say about it.”

“Thank you so much!! I wish I could convince everyone to use VRC controllerseasy to use and the support is incredible! Thanks again…”

“I knew I went to the right place when I bought this system!! You guys are the greatest!! Thanks!!”

“The exceptional quality of VR software is one of the reasons I chose VR over the 6 other candidates that I considered. Others may have different priorities but I have left running our vibe table to others for about a year now and only once have I had to assist them.”

“I would like to take this opportunity to thank all of you for your support over the years. I’ve been in this business a long time and have been blessed with working with some super companies, and you’re one of them. You guy’s have been great as far as service, technical support, and responsiveness. These attributes, as well as an excellent product line, completes the entire package of a quality organization. Well done, and I look forward to working with you in the future.”

I love VR stuff. I have never been so satisfied with something I bought.”

“I wanted to say thank you for all of your help over the past years and especially over the last couple of months. Your service has been fast and greatly appreciated.”

“Thanks for your prompt reply and resolution. Your tech and customer support is outstanding!”

“Just so you know Vibration Research controllers have been amazing and the support I get from all you has been above and beyond and I thank all of you for the help and support.”

“I applaud your company for outstanding turnaround and great customer service. I wish half the companies I worked with had this type of service.”

“We are very pleased with the service recently rendered to us by Jordan. We had a “Take Your Daughters & Sons to Work” day last week during which the children toured the facility and were given demonstrations of some of the things we do. Jordan (on very short notice) provided us with the software needed to play “Born In The USA” through our shaker head. It was a real hit. Our sincere thanks go to Jordan and the Vibration Research Team!”

“Thank you for keeping me informed during the calibration process. I appreciate Vibration Research’s prompt turnaround time and the overall quality of your service and support organization. I am looking forward to dealing with you in the future.”

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