VR Gold is an insurance policy for your software and hardware. Invest in your team’s ability to perform effective vibration testing by providing it access to the latest software, preventative maintenance, and on-demand support.
A 1-year agreement is included with every VR hardware purchase, and renewals are available on an annual basis. To find out which software you have installed on your hardware, hold down Ctrl+Alt+D in VibrationVIEW. For reference, you VR Gold date is always displayed in the lower right corner of the software program. Contact your VR sales representative to discuss pricing and further details on the features below. USA customers click here for the domestic support agreement.
program benefits
Lifetime Hardware Warranty
Every VR9500/VR10500 ships with a 3-year hardware warranty. Vibration Research further warrants the hardware to be free of defects in materials and workmanship for the lifetime of the product through the continual renewal of the VR Gold agreement. This warranty covers hardware failure under normal conditions and does not cover damage due to customer neglect or mistreatment.
program benefits
Calibration Software
Every new Vibration Research hardware unit arrives freshly calibrated with a certificate of traceable calibration to the International System of Units. Annual calibration verification is important for the continued health and performance of your devices. Being current with the VR Gold program provides an Automated Calibration Verification software key and a discount on standard factory calibration.
program benefits
Major Software Releases
With a current VR Gold agreement, you can stay up-to-date with new software versions released annually and minor enhancements released periodically. Vibration Research is committed to solving its customers’ challenges, and most VibrationVIEW and ObserVIEW software enhancements come from customer requests and project collaboration.
program benefits
Priority Factory Support & Service
VR recognizes that providing customers with high-quality support contributes significantly to their long-term success. VR Gold provides year-round live and on-demand support via phone, email, webinar, digital Help menu, one-on-one webinars, and VR University.
program benefits
Secondary Key
Vibration Research offers a secondary unit key that can replace the main hardware unit while it is out for calibration. When a customer with a current VR Gold agreement ships the main unit to VR’s facility, their secondary unit can act as the main controller in its place to help reduce downtime.
program benefits
Training Included
User-Training Recordings
U&SA customers can access the latest VibrationVIEW and ObserVIEW user-training videos online. With this option, you do not have to wait for a training course that fits your team’s schedule. Employees can take the courses at their own pace and revisit them as often as they want.
program benefits
ObserVR1000 Warranty
Vibration Research warrants the ObserVR1000 hardware to be free of defects in materials and workmanship for one year after purchase. This warranty covers hardware failure under normal conditions and does not cover damage due to neglect or mistreatment.
program benefits
ObserVR1000 Battery
Vibration Research warrants the ObserVR1000 internal battery to be free of defects in materials and workmanship for one year after purchase. This warranty covers hardware failure under normal conditions and does not cover damage due to neglect or mistreatment.
Program Benefits
iDOF and Analyzer
Instant Degrees of Freedom (iDOF) a VR random vibration test module providing the smoothest control lines in the industry, enabling companies to run highly accurate vibration tests in a condensed period. This ensures a product is tested for just the right amount of time.
Analyzer includes coherence, cross-spectrum, and transfer function plots in both Random and FDR test modes, THD graphs (shaker health validation), and FFT Spectrum plots in Sine test modes. In addition, this option provides a configurable function generator for outputting user-defined voltage waveforms.
program benefits
Live Analyzer
ObserVIEW’s Live Analyzer software module enables the Vibration Research hardware (VR9500, VR10500, and ObserVR1000) to perform as a real-time dynamic signal analyzer. With the data DVR feature, you can pause a live stream to select, analyze, and export a section of the time waveform and use advanced graphs for post-process analysis in real-time. A current VR Gold agreement provides a Live Analyzer software key.
Why Buy VR Gold?
Insurance
VR Gold includes continual extensions to the 3-year full hardware warranty at purchase. Keeping your VR Gold up to date means you have a lifetime warranty; a terrific controller hardware insurance policy. VR Gold also includes continual software updates, so you always have access to our latest features, essentially a software insurance policy. Like any insurance, the value lies in risk avoidance.
Savings
When VR’s support experts help your team solve a testing problem, you save time and money. If the fully burdened cost of a test engineer is $100/hour (pretty conservative) and VR support reduces your problem resolution from 8 hours to 2 hours on 10 problems a year, then the savings are $100 x 6 x10 = $6,000.
Efficiency
VR support experts do more than solve problems: they help test engineers work more efficiently. It may be quickly homing in on the best test method for a specific product issue or sharing tips on faster ways to create reports. Even a slight boost in efficiency delivers value to your business. The $100/hour (fully burdened) engineer costs $200,000 a year. A 5% efficiency increase is worth $10,000.
Assess your situation
How much downtime risk is acceptable?
What are realistic calculations for savings related to faster problem resolution and the value of increased test engineer efficiency?
We’re confident that you’ll see the value in your VR Gold.