Maximize the performance of your Vibration Research system. Avoid downtime and test with confidence by gaining access to the latest software releases, preventative maintenance options, and on-demand support.
A 1-year Level 2 agreement is included with every VR hardware purchase, and renewals are available on an annual basis. Contact your VR sales representative to discuss pricing and learn more about the benefits of VR Gold.
To find out which software you have installed on your hardware, hold down Ctrl+Alt+D in VibrationVIEW. For reference, your VR Gold date is always displayed in the lower right corner of the software program. Contact your VR sales representative to discuss pricing and further details on the features below. USA customers click here for the domestic support agreement.
program benefits
Lifetime Hardware Warranty
Every VR9500/VR9700/VR10500 ships with a 3-year hardware warranty. This warranty covers hardware failure under normal conditions and does not cover damage due to customer neglect or mistreatment.
Vibration Research further warrants the hardware to be free of defects in materials and workmanship for the lifetime of the product through the continual renewal of the VR Gold agreement (Levels 2 & 3).
program benefits
Software Releases
Vibration Research is committed to solving its customers’ challenges, and most VibrationVIEW and ObserVIEW software enhancements come from customer requests and project collaboration. VR continually strives to provide updates with exciting new features, as well as bug fixes and important security enhancements.
A VR Gold agreement ensures that you can stay current with new software and download updates without delay. New software versions are released annually and minor enhancements are released periodically.
program benefits
Calibration
Every new VR hardware unit arrives calibrated with a certificate of traceable calibration to the International System of Units. Annual calibration verification is important for the continued health and performance of your device.
Being current with the VR Gold program provides an Automated Calibration Verification software key. Ask about eligibility for a discount on standard factory calibration.
program benefits
Secondary Key
Vibration Research offers a secondary unit key that can replace the main hardware unit while it is out for calibration. When a customer with a current VR Gold agreement ships the main unit to VR’s facility, their secondary unit can act as the main controller in its place to help reduce downtime.
program benefits
Technical Support
VR recognizes that providing customers with high-quality support contributes significantly to their long-term success. With that in mind, VR offers year-round live and on-demand support via phone, Email, video, digital Help menu, and VR University. We also provide interactive training options such as one-on-one web training, on-site training and support, and two-day training seminars.
With VR Gold Level 2 and 3, your support case jumps to the top as a priority.
program benefits
Training Included
User-Training Recordings
U&SA customers can access the latest VibrationVIEW and ObserVIEW user-training videos online. With this option, you do not have to wait for a training course that fits your team’s schedule. Employees can take the courses at their own pace and revisit them as often as they want.
Program Benefits
iDOF and Analyzer
Instant Degrees of Freedom (iDOF) a VR random vibration test module providing the smoothest control lines in the industry, enabling companies to run highly accurate vibration tests in a condensed period. This ensures a product is tested for just the right amount of time.
Analyzer includes coherence, cross-spectrum, and transfer function plots in both Random and FDR test modes, THD graphs (shaker health validation), and FFT Spectrum plots in Sine test modes. In addition, this option provides a configurable function generator for outputting user-defined voltage waveforms.
program benefits
Live Analyzer
ObserVIEW’s Live Analyzer software module enables the Vibration Research hardware (VR9500, VR10500, and ObserVR1000) to perform as a real-time dynamic signal analyzer. With the data DVR feature, you can pause a live stream to select, analyze, and export a section of the time waveform and use advanced graphs for post-process analysis in real-time.
program benefits
Math Traces
Define a math function derived from standard traces, test parameters, or test results and plot the function as a graph trace. Math Traces can also evaluate a function throughout a test and plot a time-history waveform of the results.
program benefits
Web & Email
Monitor a system’s status anywhere in the company or in the world on a cell phone or computer. The Web Server and Email Notifications modules eliminate expensive downtime. You can send emails to your cell phone at the end of a test or view the test live with the Remote Interface option.
Why Buy VR Gold?
Insurance
VR Gold is an insurance policy for your software and hardware. Invest in your team’s ability to perform effective vibration testing by providing it access to the latest software, preventative maintenance, security enhancements, and on-demand support. Stay current and safe with access to updates without dely. Like any insurance, the value lies in risk avoidance.
Savings
When VR’s support experts help your team solve a testing problem, you save time and money. If the fully burdened cost of a test engineer is $100/hour (conservative) and VR support reduces your problem resolution from 8 hours to 2 hours on 10 problems a year, then the savings are $100 x 6 x10 = $6,000.
Efficiency
VR support experts do more than solve problems: they help test engineers work more efficiently. It may be quickly homing in on the best test method for a specific product issue or sharing tips on faster ways to create reports. Even a slight boost in efficiency delivers value to your business. The $100/hour (fully burdened) engineer costs $200,000 a year. A 5% efficiency increase is worth $10,000.
Assess your situation
How much downtime risk is acceptable?
What are realistic calculations for savings related to faster problem resolution and the value of increased test engineer efficiency?
We’re confident that you’ll see the value in your VR Gold.