program benefits
Lifetime Hardware Warranty
Every VR9500/VR10500 ships with a 3-year hardware warranty. Vibration Research further warrants the hardware to be free of defects in materials and workmanship for the lifetime of the product through the continual renewal of the VR Gold agreement. This warranty covers hardware failure under normal conditions and does not cover damage due to customer neglect or mistreatment.
program benefits
Calibration Verification
Every new hardware unit arrives freshly calibrated with a Certificate of Traceable Calibration to NIST. Annual calibration verification is important for the continued health and performance of your devices. Being current with the VR Gold program provides an Automated Calibration Verification software license and a discount on standard factory calibration (accredited to ISO 17025).
program benefits
All Software Releases
The Vibration Research team is committed to solving our customers’ challenges. The majority of VibrationVIEW and ObserVIEW software enhancements come from customer requests and ideas that result from project collaboration. New versions of our software are released each year.
program benefits
Priority Factory Support & Service
VR recognizes that providing customers with high-quality support contributes significantly to their long-term success. VR Gold provides year-round live and on-demand support via phone, email, webinar, digital Help menu, one-on-one webinars, and VR University.
program benefits
Secondary Key
Shipping your main unit hardware off for calibration no longer requires downtime. VR offers a secondary unit key that allows your secondary unit to replace your main unit during service.
program benefits
ObserVR1000 Warranty
Vibration Research warrants the ObserVR1000 hardware to be free of defects in materials and workmanship for one year after purchase. This warranty covers hardware failure under normal conditions and does not cover damage due to neglect or mistreatment.
program benefits
ObserVR1000 Battery
Vibration Research warrants the ObserVR1000 internal battery to be free of defects in materials and workmanship for one year after purchase. This warranty covers hardware failure under normal conditions and does not cover damage due to neglect or mistreatment.
Program Benefits
iDOF and Analyzer
Instant Degrees of Freedom (iDOF) a VR random vibration test module providing the smoothest control lines in the industry, enabling companies to run highly accurate vibration tests in a condensed period. This ensures a product is tested for just the right amount of time.
Analyzer includes coherence, cross-spectrum, and transfer function plots in both Random and FDR test modes, THD graphs (shaker health validation), and FFT Spectrum plots in Sine test modes. In addition, this option provides a configurable function generator for outputting user-defined voltage waveforms.
program benefits
Live Analyzer
ObserVIEW Live Analyzer enables VR hardware (VR9500, VR10500, and ObserVR1000) to serve as a real-time dynamic signal analyzer. Use many of the advanced graphs found in post-process analysis in real-time. With the data DVR feature, pause the live stream to select, analyze, and export a section of the time waveform. Resume without losing any of the data that occurred while the data stream was paused.
Why Buy VR Gold?
Insurance
VR Gold includes continual extensions to the 3-year full hardware warranty at purchase. Keeping your VR Gold up to date means you have a lifetime warranty, which is a terrific controller hardware insurance policy. VR Gold also includes continual software updates, so you always have access to our latest features, essentially a software insurance policy. Like any insurance, the value lies in risk avoidance.
Savings
When VR’s support experts help your team solve a pesky test problem, the team saves time, and time really is money for any business. If the fully burdened cost of a test engineer is $100/hour (pretty conservative) and VR support cuts problem resolution from 8 hours to 2 hours (also conservative) on 10 problems a year, then the savings are $100 x 6 x10 = $6,000.
Efficiency
VR support experts do more than solve problems, they help test engineers work more efficiently. It may be quickly homing in on the best test method for a specific product issue, or sharing tips on faster ways to create reports. Even a small boost in efficiency delivers value to your business. The $100/hour (fully burdened) engineer costs your business $200,000 a year. A 5% efficiency increase is worth $10,000.
Assess your situation
How much downtime risk is acceptable?
What are realistic calculations for savings related to faster problem resolution and the value of increased test engineer efficiency?
We’re confident that you’ll see the value in your VR Gold.