Support & Service
Reliability
Looks Good
On You
Reliable Service
Your confidence should never be shaken. When you are testing a product for dependability, durability, and consumer satisfaction, you are also testing us. Your customer expects you to pass that test every time, and you can rely on us to help you succeed.
You can rely on us when your set-up is not a cakewalk, your customer requires something out of the ordinary, or your system is not communicating properly. We listen when our customers have feedback or make requests because our priority is to make our technology easier, more intuitive, and quicker to operate. Our USA-based support team is ready to meet your needs – not outsource them – because we understand that a reliable product is money.
Unlimited Support
VR support comes straight from our USA headquarters in Michigan, where all our development and production happen. Get in touch today to discuss:
- Calibration
- Hardware
- Software
- Upgrades & support agreement
- Support requests
We also provide interactive training options such as one-on-one web training, on-site training and support, and two-day training seminars.
Protect Your Investment
Our Upgrades and Support Agreement (U&SA) is an insurance policy for your software and hardware. Invest in your team’s ability to perform effective vibration testing by providing it access to the latest software, preventative maintenance, and on-demand support.