Upgrades & Support Agreements

Don’t let technology pass you by! In an effort to continue to provide you with the very best products and service, we encourage you to renew your U&SA agreement. The first year is provided for free at the time of your controller purchase, with renewals available on an annual basis. The below content is included for the duration of the agreement term.

What’s my Agreement Status?

program benefits

Lifetime Hardware Warranty

Vibration Research warrants the controller hardware to be free of defects in materials and workmanship for the lifetime of the product. This warranty covers hardware failure under normal conditions and does not cover damage due to customer neglect or mistreatment.

Warranty DetailsU&SA PDF Download

program benefits

Calibration Software

Every new VR9500 arrives freshly calibrated with a Certificate of Traceable Calibration to NIST. Annual calibration verification is your prescription for the continued health and performance of your controller. Being current with the U&SA program provides you with an Automated Calibration Verification software license and a 50% discount on factory calibration (Accredited to ISO 17025).

program benefits

Major Software Releases

The Vibration Research team is committed to solving our customers’ challenges. A majority of VibrationVIEW software enhancements come from customer requests and ideas that resulted from project collaboration. New versions of our VibrationVIEW software are released each year as well as minor enhancements quarterly.

VibrationVIEW MatrixVersion 2019 Features

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Unlimited Technical Support

VR recognizes that providing customers with high-quality support contributes significantly to their long-term success. With that in mind, VR provides unlimited technical support via phone, email, webinar, and more to customers that are current with the agreement.

Why Buy an Upgrades & Support Agreement?

Insurance

Your U&SA includes continual extensions to the 3-year full hardware warranty at purchase. Keeping your U&SA up to date means you have a lifetime warranty, which is a terrific hardware insurance policy. U&SA also includes continual software updates, so you always have access to our latest features, essentially a software insurance policy. Like any insurance, the value lies in risk avoidance.

Savings

When VR’s support experts help your team solve a pesky test problem, the team saves time, and time really is money for any business. If the fully burdened cost of a test engineer is $100/hour (pretty conservative) and VR support cuts problem resolution from 8 hours to 2 hours (also conservative) on 10 problems a year, then the savings are $100 x 6 x10 = $6,000.

Efficiency

VR support experts do more than solve problems, they help test engineers work more efficiently. It may be quickly homing in on the best test method for a specific product issue, or sharing tips on faster ways to create reports. Even a small boost in efficiency delivers value to your business. The $100/hour (fully burdened) engineer costs your business $200,000 a year. A 5% efficiency increase is worth $10,000.

Assess your situation

How much downtime risk is acceptable?
What are realistic calculations for savings related to faster problem resolution and the value of increased test engineer efficiency?

We’re confident that you’ll see the value in your U&SA.

Agreement Status

What's My Agreement Status?